- How do
I navigate this site ?
- How do
I contact HometoGifts?
- How do
I order?
- What
are your shipping charges?
- What support
do you offer?
- Can I
set-up and account?
- What are
your returns policies?
There
are several ways to navigate this site;
Left
Hand Menu
The
options found down the left-hand side of the screen act as a main
menu, allowing you to jump between product and useful information.
Some of the screens displayed, when you click on of these options,
will have sub-menus in them.
Sub-
Menu
Sub-menus
are found in the main screen area between the left hand menu and
the top title bar. The sub-menus are usually displayed below the
main picture in blue underlined text. Click on these items to display
more information on products and/or further useful site details.
Pictures
Some
pictures may have links to other pages in the site, in some instances
you can click on a picture in the yellow "Order Here"
section of the main page area and you'll be taken to another page
of information..
Search
Use
the search page link, found in the top left of the screen. Enter
keywords relating to the information you're searching for, once
the page has been displayed. Once you click on the "Find!"
button, the resulting pages containing the information you've searched
for will be in the main page area of the site. Click on one of the
pages and you'll be sent to the page containing that information.
You
can contact us in a number of ways, which includes e-mail, phone
and skype (voice over Internet Phone). You can contact us in writing
if required, however we do ask that you contact us via phone first..
Click
on the "Contact Us" option in the left hand menu.
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Ordering
is easy, just give us a call, we'll process your order over the
phone and confirm your payment. We don't store credit card details
like some other companies, we believe storing them creates a potential
risk to your financial information, and we're not prepared to do
this.
You'll
soon also be able to order on-line using our secure server, and
yes we still won't store credit card information, this is important.
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We
ship on the basis of cost by weight, we do not charge for picking
products, like a number of other businesses. We will ship generally
via TNT but if it's cheaper to ship via Royal Mail special delivery,
we will, thus saving you money.
Fastways
Courier (£500 cover per parcel, price is per parcel)
| 0-25Kg |
£4.95
(Key areas only) |
| 0-25Kg |
£7.95
(Other key areas) |
| 0-25Kg |
£22.00 (Highlands and Scottish
Isles, Northern Ireland) |
| 0-25Kg |
£28.00 (Southern Ireland) |
TNT
Charges (before VAT, includes £15 insurance per Kg)
| 1-10
Kg |
£8.35 |
| 11-20
Kg |
£9.45 |
| 21
- 100 Kg |
(extra
26p per Kg) |
| 100+
Kg |
(extra
35p per Kg) |
| (Additional
Insurance) |
£3.00
for £5,000 cover |
Please
call for prices on delivery to the Scottish Highlands, Europe and
the Rest of the World.
Royal
Mail Special Delivery UK (includes up to £500 cover, VAT included)
| 0-100g |
£4.30 |
| 101-500g |
£4.75 |
| 501g-1kg |
£6.00 |
| 1kg-2kg |
£7.75 |
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If
you have any problems with sublimation products, just give us a
call, our technical teams are always willing to help you.
If
you qualify for the members area, you'll also get marketing help.
All
our support if free over the phone.
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In
short, no. The reason for this is that it costs us money to chase
businesses for outstanding invoices, which in turn means these costs
are passed on to all our customers, we don't think this is fair.
These additional costs are very significant if we have to take legal
action to recover costs. In short, we believe in keeping our prices
down for all our customers.
If
you do require credit for large purchases then we can advise you
on how to obtain this.
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- Returns
will only be accepted by prior arrangement, this may include photographic
evidence of damage and/or faults relating to products.
- Items
that have been printed will not be accepted as returnable items,
under any circumstances. All faults or incorrect items must be
reported before the items are printed.
- We
will pay the cost of postage if the return of an item is due to
a fault with our team sending you the incorrect products.
- Returns
due to the incorrect item being selected by yourself will result
in a 20% restocking fee being charged. We will not pay for any
shipping charges in relation to such a return.
- Returns
will result in a credit note being issued against your account
and a record of the credit being kept on file. This credit can
be utilised against an order or cash refund to your credit card.
A substantial number of issued credit notes may result in a banning
of the customer from our site and trade.
- Abuse
Policy
- Abuses
towards our staff, whether actual or insinuated may result
in the future banning of a customer from our site and business
trade.
- Abuse
by our staff must be reported immediately, detailing date,
time and a detailed description of the event. We do not expect
our customer to be abused by our staff and we inturn do not
expect our staff to abuse our customers.
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